When you’re ready to change the status of a case, you can change it one of three different places.
We covered case status under FuseDesk Concepts if you need a refresher!
From a case queue, check the box next to the cases whose status you want to change and choose Change Status from the menu bar up top.
From an individual case, click the existing status up top to change the status.
After taking an action on a case like replying by email, adding a note, logging a phone call, or running automation, we’ll give you one click access to move the case status “forward” towards resolution.
If the case is New, we’ll offer for you to mark it as waiting on the customer.
If the case status is currently waiting on the customer, we’ll offer for you to one-click mark the case as resolved which will then instantly move you on to the next case in your queue.
That’s it! With this final lesson behind you, you’re ready to take your quiz and test your newfound skills!